Support

How do I get help?

Email info@planfesti.com. It helps to include:

• what you did, and what happened;
• a screenshot, if you have one;
• the email address you sign in with, so we can find your account.

How do I report a bug?

If you are testing through TestFlight, take a screenshot in Shelves and tap Share Beta Feedback, or open TestFlight and tap Send Beta Feedback. You can also email info@planfesti.com with the steps that led to it.

I cannot sign in

• Use the same way you signed up: email and password, Apple, or Google. Each one is its own sign-in.
• If you forgot your email password, tap Use email instead, then Forgot password?. Enter your email, the code we send you, and a new password. Apple and Google sign-in use those providers' account recovery.
• Still stuck? Email us and say which way you signed up.

How do I export my notes?

Open Settings and tap Export everything. It makes a copy of your library as one file, which you can save or send anywhere.

How do I delete my account?

1. On Home, tap your account picture at the top right. This opens Settings.
2. Scroll to the bottom and tap Delete account.
3. Type DELETE to confirm, and tap Delete.

This deletes your account and everything in it: your notes, shelves, tasks, chats, photos, voice recordings and your sign-in. It cannot be undone, so export first if you want a copy.

If you cannot open the app, email info@planfesti.com from the address you sign in with and ask us to delete your account. We will do it and write back when it is done.

How do I turn AI features on or off?

After you first sign in, Shelves asks whether to allow AI processing. To change your answer, open Settings and tap How your data is handled. With AI processing off you can still save, read, search by word and organize your notes yourself.

How is my data handled?

Our privacy policy says what we collect, how we use it and who helps us run Shelves.